English Language and Literacy Tutor 

Fixed term post- 3 years


12 hours per week

Based in Tower Hamlets, though also covering schemes in Hackney and Southwark



Do you want to support people who have been homeless develop their literacy and language skills?


Bring your enthusiasm and help make a real difference to the lives of rough sleepers and hostel residents.



About the role

You will develop PRHA residents’ English language and literacy skills supporting them through individually-tailored 121 sessions so as to improve their skills and confidence in written and/or spoken English.


The role will involve you using your abilities to

  • Promote the service to hostel and supported housing residents
  • Assess needs and put together a bespoke, personalised training programme
  • To support residents through that programme
  • Collect data and other relevant information that demonstrates the impact of the programme
  • Ensure buy-in from hostel staff and managers so they can support you in your work
  • Liaise with external literacy and educational establishments as necessary to help further development in improvement of English literacy/language


Who we are looking for


We are looking for the candidate that meets the personal specification of this role and especially you


  1. will be a qualified English Language Tutor


  1. can demonstrate strong ability of tutoring homeless people who experience difficulties with English language and literacy, including those for whom English is a second language


  1. can demonstrate ability to run English language and literacy sessions 121 with rough sleepers/those who live in supported housing



What we do


PRHA is a specialist Housing Association and adult social care provider focussed on East London, mainly Tower Hamlets and the City, Hackney and Southwark. We help people who are homeless (or at risk of becoming homeless) to help themselves through a wide range of residential and non-residential services. As well as having suffered the crisis of homelessness, many of our residents have support needs relating to substance misuse, poor mental and physical health.

Our services include permanent and temporary housing, support to live independently, resettlement preparation and support, access to employment, training & education and money management advice.

Our support services are underpinned by a commitment to Psychologically Informed Environments and personalised support.

How to apply


Please send your CV and a covering letter (no more than two pages) saying why to think you would be suitable for the role to Tanou Diallo at tdiallo@prha.net .


If you have any questions about this role, please contact Stewart McPhillips at smcphillips@prha.net to discuss.

Closing Date

Wednesday 27th September 2023 11am


It is required for this post that the successful candidate will have to complete an enhanced DBS disclosure check.


 This post is funded by The National Lottery


Repairs Administrator

Salary: £ 17,800 (pro rata)

24 hours per week – Monday, Tuesday and Wednesday

The Repairs Administrator is a central role in delivering a responsive and high quality repairs service to our residents.
This role is responsible for tracking all live repairs, coordinating feedback to our residents and key stakeholders, managing repairs and central office calls and coordination of satisfaction surveys and complaints in the department.

Key Responsibilities Include:
• The management of PRHA’s calls coming into central office
• Triaging calls to departments
• Tracking all urgent, emergency routine repairs
• Coordinating post inspections
• Monitoring and managing servicing appointments
• Undertaking post repair satisfaction Surveys
• Tracking complaints and feedback to deadline
• Budget & Invoice Processing & reporting
• Delivery of first point of contact service

The successful candidate will have previous Property Services, housing or office management experience. Excellent customer service skills, communication and time management and planning skills are essential. Problem-solving skills and negotiation/influencing skills are also key for this post.
Please find attached the job description detailing the key accountabilities and the essential/desirable knowledge, skills, abilities and experience for this role.
How to apply
Please read the full Job Description & Person Specification HERE. To apply, please send your CV and Supporting Statement to tdiallo@prha.net outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification.

We will only accept CV’s and Supporting Statements with a maximum of 1 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.
Closing Date: Tuesday 25th July – 9am Interview Date: TBC


Support Worker

London Borough of Tower Hamlets

Salary: £25,101.00 per annum

Hours: Hours: 40 hours per week including weekends.

Contract: Permanent

PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

Bring your enthusiasm and your desire to make a difference to the lives of homeless people.


We have an exciting opportunity for a Support Worker within one of our homelessness services. Daniel Gilbert House is a mixed gender hostel located in the busy, multicultural borough of Tower Hamlets. We work alongside some of the most vulnerable and complex individuals in our community. The day to day work involves supporting our residents to live safer, independent and fulfilling lives and creating a positive and inspiring environment in which they can achieve their goals. We work with multiple agencies and partners in the borough to ensure our clients’ needs are met, these include drug and alcohol services, housing teams and NHS teams.


PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.


Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

To be successful in the role you must be able to:

  • provide dynamic person-centred support to residents
  • support residents to realise their goals
  • work with stakeholders to ensure residents receive integrated healthcare and community services
  • ensure at all times the environment is safe and welcoming for all
  • work together in a team to deliver a psychologically informed environment


What we offer


We offer our staff a generous benefits package, which includes:

  • Pension Scheme – We offer a group stakeholder pension scheme with 2% employer’s contribution, employee contribution is 5%
  • Holidays – Employees receive up to 22 days annual leave plus bank holidays rising with long service
  • Medical – we provide a “Cash Back” Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
  • Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
  • Season Ticket Loans – We offer interest-free season ticket loans after successful probation
  • Life Assurance – Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found HERETo apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.


It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.


Closing date: 20th August 2023 @ 12 noon.



PRHA are currently recruiting Locum staff to work as and when required, no guaranteed hours including evenings, nights & weekends.

Details of job roles and hourly rates (London Living Wage) are as follows:

Night Support Worker £11.49 per hour
Cleaning Operative £11.05 per hour
Assistant Project Officer £11.05 per hour
Project Officer £11.49 per hour
Support Worker £11.49 per hour

Various locations within London Borough of Tower Hamlets.

As relief locum staff you will need to be flexible and be able to cover shifts at short notice, and be able to travel to different locations as and when necessary.

Night Support Worker/Support Workers/Project Officers/Assistant Project Officers

You will be expected to motivate & empower residents and have proven experience of support planning, risk & needs assessment & key working. In addition, you will be able to organise your own workload, take clear and considered decisions and communicate effectively with colleagues, residents & external stakeholders.

You will help residents to access community – based services & facilities & to develop life skills so that they can move towards recovery and independent living.  A positive, patient and caring attitude along with sound communication skills both verbal and written are essential.

Cleaning operatives

You will require some experience of general cleaning activities, and be able to respond to challenging behaviour calmly and safely. A positive, patient and caring attitude along with sound communication skills are essential.

If you wish to apply for any of the above locum roles, please send your CV and a covering letter in the first instance to recruitment@prha.net 

We look forward to receiving your CV and a covering letter