Repairs Administrator

£29,666.00 (Permanent Contract)

40 hours per week

We have an exciting opportunity for a Repairs Administrator. The Repairs Administrator is a central role in delivering a responsive and high quality repairs service to our residents.

This role is responsible for tracking all live repairs, coordinating feedback to our residents and key stakeholders, managing repairs and central office calls and coordination of satisfaction surveys and complaints in the department.

Key Responsibilities Include:

The management of PRHA’s calls coming into central office
Triaging calls to departments
Tracking all urgent, emergency routine repairs
Coordinating post inspections
Monitoring and managing servicing appointments
Undertaking post repair satisfaction Surveys
Tracking complaints and feedback to deadline
Budget & Invoice Processing & reporting
Delivery of first point of contact service
The successful candidate will have previous Property Services, housing or office management experience. Excellent customer service skills, communication and time management and planning skills are essential. Problem-solving skills and negotiation/influencing skills are also key for this post.

Please find attached the job description detailing the key accountabilities and the essential/desirable knowledge, skills, abilities and experience for this role.

How to apply

Please read the full Job Description & Person Specification here: Repairs Administrator January 2024

To apply, please send your CV and Supporting Statement to tdiallo@prha.net outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification.

We will only accept CV’s and Supporting Statements with a maximum of 1 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date: Tuesday 20th March 2024 – 9am

Interview Date: TBC

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Team Leader

£29,666.70 – Permanent Contract

40 hours per week including weekends and (sleep ins when required)

 

We have an exciting opportunity for a Team Leader within one of our homelessness services at Providence House. Everyone deserves a safe, secure and affordable place to call home. Join our enthusiastic team who work together to ensure everyone in our communities can live their best life, whatever their circumstances, ideally within their own home.

 

Are you a self-starter with a passion for sparking change in people’s lives. Do you have the  necessary skillset and an innovative approach to empower people to have their say and support residents to achieve their goals?

 

Does the challenge of supporting staff and residents towards continuous quality improvement excite you?

 

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better. If this is you, contact us now with any queries and complete your supporting statement.

 

Main areas of responsibility

 

Please refer to the attached Job Description. JD Team Leader PH

 

How to apply

Would you be interested in this opportunity? Please send your Supporting Statement outlining how you meet the criteria set out in the Job Description to HR at tdiallo@prha.net by the closing date on 18/03/2024 @ 12 pm.

 

Interview Date: TBC

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Senior Recovery Worker

£24,856.00 pa – permanent contract.

40 hrs per week.

Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.

We are looking for

  • A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.
  • Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.
  • Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.
  • Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.
  • You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary

For further information on the role click on the link below:

Senior Recovery Worker

Deadline for applications is 10th March 2024

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LOCUM STAFF

PRHA are currently recruiting Locum staff to work as and when required, no guaranteed hours including evenings, nights & weekends.

Details of job roles and hourly rates (London Living Wage) are as follows:

Night Support Worker £12.06 per hour
Cleaning Operative £11.95 per hour
Assistant Project Officer £11.95 per hour
Project Officer £12.06 per hour
Support Worker £12.06 per hour

Various locations within London Borough of Tower Hamlets.

As relief locum staff you will need to be flexible and be able to cover shifts at short notice, and be able to travel to different locations as and when necessary.

Night Support Worker/Support Workers/Project Officers/Assistant Project Officers

You will be expected to motivate & empower residents and have proven experience of support planning, risk & needs assessment & key working. In addition, you will be able to organise your own workload, take clear and considered decisions and communicate effectively with colleagues, residents & external stakeholders.

You will help residents to access community – based services & facilities & to develop life skills so that they can move towards recovery and independent living.  A positive, patient and caring attitude along with sound communication skills both verbal and written are essential.

Cleaning operatives

You will require some experience of general cleaning activities, and be able to respond to challenging behaviour calmly and safely. A positive, patient and caring attitude along with sound communication skills are essential.

If you wish to apply for any of the above locum roles, please send your CV and a covering letter in the first instance to recruitment@prha.net 

We look forward to receiving your CV and a covering letter

Vacancies