The association has adopted a Participation Strategy for our residents that sets out our vision for involving and consulting them. We also have a set of Customer Care Standards that have been developed by residents themselves:
- We aim to ensure that all staff and volunteers will carry out their work to the best of their ability and be friendly, approachable and compassionate.
- All residents will be treated with respect.
- The association will listen to the views of residents.
- The association will help residents users to use and develop their skills and do all it can to help them meet their goals and aspirations.
- All complaints will be dealt with promptly and fairly.
- Residents will be given an opportunity to be involved in how their schemes and the association is run.
- We will treat all information that we hold about you in the strictest confidence and tell you those who have access to it and why.
- We will offer access to support services tailored to your needs.
Accessibility
We want our website to be as accessible and easy to use as possible. We also want to make sure we comply with the Web Content Accessibility principles (W3C) and follow online best practices. We are currently working to make these changes to our Website. The website can be translated into different languages. If you visit the site on a Google/Chrome Browser and click on the Bengali Translation button in the top right hand corner of the Homepage this will introduce a drop down menu, which will allow you to translate the site into your chosen dialect.
(Click Image to view)
We will soon be introducing additional features to our Website including options to have the text read aloud and also increase the text size. In the meantime if you require any assistance with accessing our Website please contact us on info@prha.net or by calling 0207 920 7300.
PRHA Residents have a named Keyworker or Housing Manager who they can contact with any issues around accessing the Website.
