Our Commitment to you.
PRHA is committed to consulting its residents on a regular basis to ensure that we offer the best possible service to you, as a result of the feedback that you give us.
We offer a range of opportunities to all of our residents to enable them to be involved in the running of PRHA and to be consulted on issues that affect them.
Here’s how you can take part:
Each of our supported housing projects holds meetings for residents to contribute to decision making for instance about support services, catering or activities. These meetings are a forum for you to discuss what is on your mind.
PRHA has many resident-led activities that are central to its operation , including:
Service Users Advisory Panel (SUAP) – The panel meets every two months. We discuss issues that are of interest to residents and review PRHA service standards, proposals and policies. We also oversee the Annual Report to residents. PRHA Board members meet with the panel twice a year. .
Maintenance Advisory Panel (MAP) – The panel carries out inspections of PRHA projects in partnership with the PRHA Maintenance team. We are also involved in discussing property-related policies and activities.
” I get to meet new people and learn about the buildings…it is a meaningful use of my time.” MAP resident inspector
The Board is responsible for the overall running of the Association and currently has one tenant Board member.
We provide opportunities for residents to attend some training courses (e.g. First Aid) alongside PRHA staff.
For further information please contact your scheme manager or the Specialist Services team on 0207 920 7328.