Tenants Annual Satisfaction Survey 2021

Providence Row Housing Association is committed to working with its tenants to ensure that the service it provides meets the needs of its tenants. Completing this survey is entirely voluntary but by participating you will help us to review and improve our services.

The survey covers a number of areas and should take you approximately 15-20 minutes to complete. It can be completed on a PC, tablet or smart phone. All the information you give will be kept confidential unless and only anonymous aggregated data is used when publishing the results of this survey.

As a social landlord Providence Row HA provides a range of services to our tenants, so there are three versions of our Annual Survey:

If you are a tenant living at Aylward Street, Levanter House, Providence Row Close or Sonning House Flats 17-32 then please use the following link to access the Survey: https://www.smartsurvey.co.uk/s/PINYK5/

If you are a tenant living at Sarah Perry House or Spanby Road then please use the following link to open the Survey: https://www.smartsurvey.co.uk/s/7SD1VM/ (please note that this Survey is the same as the one above but has some additional questions that the landlord has requested we add to the Survey).

If you are a supported resident living at Acorn House, Buxton Street, Cambridge Heath Road, Club Row (Old Nichol Street), Culham House, Elsdale Street, Fidelis House, Rivaz Place, Sonning House Flats 1-14, or 3 Three Colt Street then please use the following link to open the Survey: https://www.smartsurvey.co.uk/s/VHPY6V/

Thank you in advance for helping us to review and improve our services.