Maintenance Manager

Salary – £38,000 – 40 Hours PW based in Bethnal Green

PRHA is offering a fantastic opportunity for a Maintenance Manager to thrive in our Property Services Department. The ideal candidate will be someone who values high quality standards, can bring contemporary ideas to the team and deliver improvements.  With a varied and challenging daily workload no day is ever boring! You will manage a maintenance department to ensure our repairs service is responsive, effective and delivers customer satisfaction.  You will have extensive experience in residential property maintenance at a senior level with experience of managing the work of contractors and consultants.

Main duties

 

  1. To ensure the team provides a responsive repairs service and servicing programme that is cost effective, of a high standard and provides high levels of satisfaction.
  2. To ensure the accurate diagnosis of repairs and prompt allocation of operatives/contractors. To follow up with residents and making good where required.
  3. To manage and supervise contracts for statutory compliance of servicing programmes such as gas, electric, water hygiene, asbestos, fire and others.
  4. To undertake fire door inspections and ensure with HoPS all FRA actions are completed within timescales. To coordinate reports and update data bases.
  5. To inspect and report on PRHA properties and completed works, managing contractors, costs, timing and producing specifications (where needed) in line with the schedule of rates.
  6. To deal promptly and in a timely manner with all Environmental Health, fire notices or complaints from statutory authorities in liaison with the Head of Property Services.
  7. To deal promptly with resident and tenant insurance claims to lead on coordinating property actions and reports.
  8. To ensure effective communication with all internal and external stakeholders – including contractors, service managers, residents and external inspectors/auditors.
  9. To contribute to the resolution of residents’ concerns, complaints and enquiries in liaison with the Senior Property Services Administrator to ensure effective communication, resolution and customer satisfaction.
  10. To ensure that comprehensive records are kept of all works and inspections.
  11. To represent the Association at contractor meetings, stakeholder meetings and resident meetings as required.
  12. To manage all building insurance claims and liaise with and take advice from PRHA’s insurance provider when required.
  13. To lead on property related emergency situations to ensure swift and appropriate resolution. To conduct fire/flood impact damage inspections as required, complete insurance reports, specify works – liaise with the Head of Property Services to identify trends/underlying causes.
  14. To provide out of hours cover on an ad hoc basis and attend, when required, meetings outside of normal working hours with stakeholder groups and individuals.
  15. Lead on all void repairs with the assistance of Estate Coordinator for cleaning as required.
  16. To provide cover for the Senior Property Services Administrator as required.
  17. Any other duties as required from time to time to ensure the provision of good quality, compliant services and on occasions may require working late or outside of usual working hours where time off in lieu will be available.

 

Health and Safety:

The post holder must comply with the Association’s Health and Safety and Fire Safety Policies and to take such steps as are reasonably practicable for your own health and safety and that of your colleagues at work and those affected by your work. You must comply with your safety responsibilities and must cooperate with management in all respects for the full implementation of the Health and Safety/Fire Safety Policy.

 

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2019.  This award reflects staff feedback on their development and training opportunities, how they are valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award.

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

 

How to apply

Please read the full Job Description & Person Specification, found here. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification.

We will only accept CV’s and a Supporting Statement with a maximum of 2 pages for the supporting statement and Font size 12.

 

Please return your CV and supporting statement to tdiallo@prha.net by 5pm on the closing date.

Driving licence desirable

Closing Date

Tuesday 9th November 2021

 

Interview date

Wednesday 25th November 2021

 

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

_________________________

Fundraising Development Consultant

 

Application Closing date:  27th October 2021 at 11am

Interviews:   3rd November 2021 via Zoom

 

We are a homeless organisation making real changes in lives. We want to build on our success of recently winning the Chartered Institute of Housing’s “Support and care team of the year” award for our work during the Covid crisis.

Our main funding sources in the last decade has been public sector contracts, rents and social enterprise. However we want to diversify our income into charitable trusts to enable us to offer new services that do not secure funding through our usual sources.

We are looking for someone to help us to grow and develop in this area and help us deliver new services to more people.

You will be someone who can help us on this journey.

 

The role

  • You will have a strong track record of helping organisations develop a fundraising strategy and helping organisations implement this strategy in the first key stages
  • Excellent knowledge of the fundraising landscape in the areas of homelessness, mental health, substance misuse, complex needs
  • Knowledge of the charitable trust sector as it relates to an organisation of our size (£9m turnover)
  • Knowledge of suitable charitable trusts and ability to help us develop applications to their criteria
  • Ability to help PRHA develop long-term relationships with funders

 

 

About PRHA

PRHA is an award winning Registered Provider helping the homeless, rough sleepers and those with severe mental health issues to get back on their feet. Last year we supported over 700 people to come off the streets, helping them get their own accommodation, improve their health and return to employment and education. We specialise in helping those with complex needs and initially require onsite support 24 hours per day from our staff.

Our services and accommodation are located in East London (Tower Hamlets, Hackney and City of London). They are all accommodation based so we can provide a roof over their heads and the support to maintain their tenancy despite often the high levels of support needed.

We have extensive records of the type of support needs that our residents present with when they move in. Through our Salesforce database system we measure the impact of our work by recording the progress people make in terms of their mental health and substance misuse as well as tenancy sustainment. We also record resident satisfaction with our services. Our annual impact report is on our website www.prha.net .

Projects we want to develop include activities that enhance the life prospects of our residents including recovery support, peer support, psychological support, literacy and horticultural therapy social enterprise.

We don’t have any fundraising posts in the organisation. However you will be working closely with the Chief Executive and supported by the Business Development Manager who will ensure you have all the materials you need.

You can find out more about us on www.prha.net

If you have any questions, please email Stewart McPhillips at smcphillips@prha.net

Interested? Please send your CV/company experience and a covering letter (no more than 2 pages) on how you can deliver on the role criteria for our organisation. Please could you indicate the timescale (in days per month) you will need to help us achieve our goal alongside your daily rate.

Please return all applications to tenders@prha.net

_____________________

Service Manager (complex needs)

Location:     Tower Hamlets 

Salary:         £33,000.00

Hours:           40 hours per week

 

We are looking for a talented CQC Registered Manager to manage our Recovery Hub. You must have demonstrable experience as a Manager and experience of working with homeless people who have substance misuse and complex needs. You will be a leader, supporting the staff team to keep clients safe and free from abuse. Ensuring clients have a voice, personalising their support and helping them to recover or manage their addiction and gain control of their lives.

You must be passionate about people, be innovative in your approach and have our clients at the centre of service delivery.

 

Who we’re looking for

We are looking for exceptional people, who can support our Recovery Hub residents to recover and move on from homelessness.

As a Service Manager your responsibilities will include:

  1. To manage the service and lead its development. Creating a caring, person centred, recovery focused, safe, and effective service within the framework of a Psychologically Informed Environment (PIE) and Trauma Informed Care (TIC).
  2. To ensure that the hostel offers a clean, safe, warm, welcoming, and engaging environment.  Offering a range of appropriate in-reach specialist surgeries, drop-ins, activities and meetings.
  3. To support the team to develop supportive and trusting relationships with our residents. Many of whom have high needs:  substance misuse, dual diagnosis, brain damage, childhood trauma, physical disabilities, dementia, etc.
  4. To ensure that needs assessments, support plans, risk assessments and multi-agency risk management plans are in place for all residents, and regularly reviewed and updated on the database. To set up and lead multiagency case conferences for high risk cases, developing multi-agency plans to ensure that they receive appropriate care, support, and treatment.
  5. To ensure new referrals are assessed and interviewed promptly, making decisions on acceptance of high risk cases, whilst ensuring that voids are kept to a minimum. And, that all residents have a realistic move on plan, and throughput is maintained.
  6. To ensure residents are safeguarded from abuse and safeguarding concerns are promptly alerted to Social Services, CQC, PRHA’s senior management, and VACT. To sustain and develop the team’s knowledge of, and practical experience with, Mental Capacity Assessment.
  7. To ensure vulnerable residents are monitored, and that missing residents are identified and reported according to the service procedure. And that the wellbeing of residents at risk is monitored ensuring that spiritual, health and care needs are met, and rooms maintained to a reasonable standard.
  8. To ensure effective incident and risk management systems are in place, with staff trained to respond, prevent and deescalate incidents, and report and record them appropriately, Whilst minimising emergency service callouts and the impact on the community. To   ensure debriefs and learning take place after serious incidents, and regularly analyse them for patterns.
  9. To respond to out of hours emergencies as part of the ‘on call’ management rota, giving phone guidance or attending the site if required.
  10. To ensure that the building is maintained to a high standard and that PRHA’s Health and Safety policies and procedures are followed, including room, Covid, fire equipment, and building checks.
  11. To ensure residents are assisted with managing their money and medication, strictly adhering to CQC and PRHA’s Finance Regulation and Policies.
  12. To effectively manage a team of 25 staff ensuring that they a supervised, trained, coached and supported to be competent and effective. When appropriate grievances, disciplinary and sickness absence policies and procedure will be followed with guidance form HR.
  13. To lead on stakeholder liaison, developing professional relationships and protocols with a wide range of internal and external partners and stakeholders including CQC, HOST, VACT, Safer Neighbourhoods team, Probation, Health, Social care and Substance Misuse agencies.
  14. To develop liaison arrangements with police, neighbours, Safer Neighbourhoods teams and local businesses to ensure that ASB is tackled and the hostel is seen as part of the community.
  15. To manage the service finances effectively. Ensuring that rental and service charge income is maximised and expenditure is controlled and accounted for.

General

  1. To monitor performance against the VACT contract, ensuring that all PI’s and targets are met, reports created, audits conducted and action plans delivered.
  2. To use IT systems accurately to communicate, record and monitor service performance. Complying with GDPR and AIS.
  3. To act at all times within Providence Row Housing Association’s rules, policies, procedures, standing orders and financial regulations.
  4. To ensure Equal Opportunities are embedded in all aspects of the hostel practice, ensuring that residents’ diversity and cultural needs are respected, and discrimination or harassment is challenged.
  5. To maintain the highest standards of personal and professional integrity in line with PRHA’s code of conduct.
  6. Carry out other duties as may be reasonably required from time to time.

Read the Job Description here

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2019.  This award reflects staff feedback on their development and training opportunities, how they are valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award.

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

 

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification.

 

We will only accept CV’s and Supporting Statements with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification.

 

We will only accept CV’s and Supporting Statements with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

 

Closing Date: 22nd October 2021    Interview Date: TBC

 

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