To report repairs :


General email enquiries:



15a Kelsey Street

London E2 6HD

Social Media:

PRHA main switchboard:

020 7920 7300

Housing Management Team (rent enquiries):

020 7920 7300

Specialist Services team:

020 7920 7328

Contact Details for ‘Out of Hours’ Repair Services

Out of Hours Emergencies :

Call DGH: 0207 375 2411

Gas Heating Repairs:

Call Swale Heating: 01795 503 377


CCTV/Door Entry Systems

Call Deslocks: 0845 208 5224

Lift Repair/Maintenance

Call Emerald Elevators: 08450 345 915

Fire Alarms

Call 1st Ace Security: 0208 290 5333


If you think that you can smell gas or there is a leak please contact the National Gas Emergency Helpline on 0800 111 999. If you can and you know how to, turn off the gas supply in your home.

Open all the windows and DO NOT turn on lights or any other electrical appliance.