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Access to Information

Social Tenant Access to Information Requirements (STAIRs)

What is STAIRs?

The Social Tenant Access to Information Requirements (STAIRs) is a government policy designed to improve transparency and accountability for the tenants of social housing providers, such as PRHA. It has two stages.

From 1st October 2026 it requires that all social landlords provide certain information to their residents about how they operate, how they spend money, the homes they manage, their performance, and the services they provide. A large amount of the information required under STAIRs is already available on our website, but to make things easier to find we’ve gathered and organised the STAIRs relevant information below with links to the relevant pages on our site or to downloadable documents.

From 1st April 2027, residents will be able to make individual requests for specific information about their housing, and landlords must respond within 30 days. This requirement is similar to the Freedom of Information rules that apply to councils, so it applies to data relating to PRHA as an organisation and not to your own personal data. Requests to access your personal data will be handled under our Data Protection Policy.

Further information

The Government published the final STAIRs policy statement in September 2025, with the publication scheme requirements taking effect from 1 October 2026. We will continue to update our website with the latest information.

Read the government’s STAIRs information here: https://www.gov.uk/ (search STAIRs).

Read PRHA’s latest STAIRs policy here

Governance and decision making How PRHA is run, who runs it, and how decisions get made 16 documents

This section has information on who is responsible for running PRHA, our governance arrangements, and how decisions are made that may affect you.

Spending Where our money comes from and how we spend it. 8 documents

Our Publications page provides links to our Annual Financial Statements and our Annual Impact Reports for each year, both of which include information on our income and expenditure. Direct links to our most recent reports are provided below for ease of locating, along with other information relating to how we manage our finances.

Housing stock management Information on our homes, our asset management strategy, repair programmes and investment plans. 13 documents

Some key policies are included below, but please also refer to our full policy list under the Social Housing Management section of this page for a more extensive list.

Information on our performance with the Regulator’s building safety metrics is included in our annual Tenant Satisfaction Measures Report: https://prha.net/satisfaction-survey/. For information on how to report a repair, please click here: https://prha.net/reporting-repairs/.

Our current housing stock

PRHA currently owns 459 units of low-cost rental accommodation (LCRA), the majority of which are for single individuals where we either provide support services funded by the local authority or where we provide enhanced housing management services. We have 88 units of general needs rental accommodation, accessible via the Common Housing Register, and some of these are for larger than single person households. A little less than half of our properties are owned freehold, with the rest being owned by PRHA via leasehold. All are counted as low-cost rental accommodation for the purpose of reporting our annual TSM.

102 of our units were developed and are let as Affordable Rent properties, the rest are let as low-cost social rent accommodation. Rent increases are limited to being within the permitted amounts set each year by the government.

PRHA does not develop stock for sale, and does not offer shared ownership. We do not develop stock for private rental.

All our properties meet the current Decent Homes Standard, and where issues arise that may be judged to render the property below this standard priority action is taken.

Performance How we are doing, and what our regulator says 8 documents

This is where we will publish any regulatory judgements made concerning PRHA. Currently there are none.

We have one supported service involving a care element that is registered with the Care Quality Commission (CQC). To view the service’s latest inspection rating please visit the page for Edward Gibbons House on the CQC website: https://www.cqc.org.uk/.

Information on how we are performing can be found below:

Housing services The services you receive and how to use them 12 documents

Information about the services we provide and how to access them is listed below.

Lists and registers Registers and lists we keep by law 2 documents

Information about the registers and lists we keep by law is provided in this section. Information about our Information Commissioner’s Office (ICO) registration and relevant Housing Ombudsman information is available by contacting info@prha.net.

We carry out the building checks required for our homes and publish relevant building safety performance indicators in our Tenant Satisfaction Measures reports. General fire and building safety advice can be found on our website.

Fidelis House is a Higher Risk Building. A list of our 10 mid-rise buildings and information about our Building Safety Act compliance are available through Property Services. To request further information, please contact Property Services or email info@prha.net.

If you think something is missing

Tell us and we will look again. We aim to reply within 30 days. If you are still unhappy, you can take it to the Housing Ombudsman.

Last reviewed 24 September 2026. We check this page every three months.